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Registration and my account
What do I need to register?
The following information is required for registration:
- Email address
- Telephone number
- First and last name
- Password
- Billing and shipping address
How long should my password be?
The password should be at least 6 characters long and we recommend that it contain both numbers and letters.
Do I have to enter my credit card details when registering?
You do not need to enter your credit card details when registering. If you choose to pay online by card, you will be redirected to a secure payment gateway and asked to enter your credit card details (the data will of course be encrypted and stored securely).
Can I change my personal information later? How can I change it?
Yes, you can change your details immediately in your user account settings.
What are the benefits of registration?
- You can check the status of your order and see an overview of all your orders
- Your purchase invoices are safely stored in one place
- You do not have to fill out a form with personal data and delivery address for the second and subsequent orders
- You automatically receive a 3% discount compared to regular prices (does not apply to already discounted goods)
- You will be the first to know about special offers and news
How to shop
How do I add products to my cart?
Once you find the item you want to buy in the e-shop, click on the product detail and select "Add to cart". All items selected in this way will be stored in your shopping cart. To view them, simply click on the cart icon (top right).
How do I change the products in my shopping cart?
You can easily change products in your shopping cart. Click on the Cart button again. Here you will see all the items you have in your cart and their quantity. Find the product you are looking for and in the field with the number, rewrite it to 0 or simply delete it by clicking on the cross if you want to remove the items in your cart.
Is there a limit to the amount of goods I can purchase?
You can purchase a maximum of 20 units of each product. shop.bontonfilm.cz reserves the right, in exceptional circumstances, especially for goods on sale, to deliver a smaller quantity than 20 units, usually a maximum of 6 pieces.
Payment for order
How can I pay for my order?
You can pay for your purchase by card online or by bank transfer. For online card payments, we use the secure payment gateway Comgate.
What type of credit cards can I use to pay?
You can use a debit or credit card to pay for your purchase. We accept the following types of cards:
- Master Card
- Maestro
- VISA
- VISA Electron
- Diners Club
- American Express
Is it safe to pay online?
Yes, shopping at shop.bontonfilm.cz is safe. All your data, including payment card details, are securely stored in accordance with the Czech Personal Data Protection Act Privacy Policy.
What is a security code?
The security code is important to prevent misuse of your payment card. It is printed on the back of your payment card, but is not embossed anywhere, nor is it part of the magnetic stripe. This number is known only to the person holding the card. On most cards, this security code is the last three digits of the number displayed on the signature strip on the back of your card.
I can't read my security code.
If you cannot read the security code on your payment card, please contact your bank.
Will I receive a customer receipt for my purchase?
After you confirm your order, you will receive a confirmation email from us with a summary of your purchase, the quantity of products purchased and the final purchase price. Upon receipt of your order, the carrier will give you a delivery note with details about your order and the products you ordered. You will receive an accounting document by email after payment has been processed. Registered customers will also find a PDF invoice after logging into the Your Account section.
Do I have to enter my payment card details?
If you pay online, we will ask you to enter your payment card details. This information will be encrypted and stored securely. When paying by card on delivery, you do not need to enter any payment card details, although you will need to have your card with you when your purchase is delivered.
Shipping and prices
When will I receive the ordered goods?
Once we confirm your order and received payment for the goods by email, we work on its immediate processing. The moment it is handed over to the carrier, we will inform you of the change in status and you will also receive a shipment number. You can then track the movement of the shipment online on the carrier's website (PPL, Zásilkovna, DPD).
How much will I pay for shipping?
The shipping price varies mainly depending on the type of payment you choose for the goods. And also where you want to deliver the shipment. A detailed overview can be found here
Can I choose the time and place of delivery?
If you want to change the delivery time, please contact the carrier (PPL, Zásilkovna, DPD) directly immediately..
How to change the delivery address after confirming the order?
If you would like to change the delivery time, please contact us immediately. If your order is in the "Shipped" status, please contact the carrier directly. (PPL, Zásilkovna, DPD).