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These General Terms and Conditions (hereinafter referred to as "GTC") regulate the relationship between Bontonfilm Promotions s.r.o, with its registered office at Na Poříčí 1047/26, 110 00 Prague 1, Czech Republic, IČ: 03591832, registered in the Commercial Register of the City Court in Prague, Section C, Insert 233809, as the supplier/seller, and the consumer/buyer in the sale of goods at the seller's establishments in the Czech Republic and through the webshop at shop.bontonfilm.cz. In these GTC, the term "Buyer" refers to the consumer. If the conditions are specifically for consumers, the narrower term "consumer" is used.
I. CONTACT INFORMATION OF THE SELLER
Bontonfilm Promotions s.r.o; Sídlo/bydliště: Bontonfilm Promotions s.r.o; Registered office/residence: Na Poříčí 1047/26, 110 00 Prague 1; IČ: 03591832; registered in the Commercial Register of the City Court in Prague, Section C, Insert 233809.
This address is also for sending invoices, complaints, goods, and service for goods purchased in the webshop. For webshop contact, communication is via phone at +420 257 415 111, email: shop@bontonfilm.cz. The seller is obliged to respond to written or electronic correspondence from the buyer without undue delay, no later than two business days.
II. INFORMATION
Information about goods and prices provided by the seller is binding, except in case of obvious errors. Prices are presented including all taxes (e.g., VAT) and fees, excluding delivery costs. Information about accepted payment methods:
- Payment in advance by credit card online
- Payment in advance by credit from the customer account
- Payment via bank transfer to the account
- at Komerční Banka 107-8890030207, with the variable symbol provided in the order confirmation. Goods will be handed over to the buyer after confirming receipt of the payment in the seller's account.
- If paying in EUR, use the account at Komerční Banka 107-9197110297; IBAN: CZ68 0100 0001 0791 9711 0297; SWIFT code: KOMBCZPPXXX.
The seller does not charge any fees based on the payment method. Acceptance of an offer with a supplement or deviation is not an acceptance of the offer. Confirmation of a contract content concluded in a form other than written, showing deviations from the actual content of the agreement, does not have legal effect. Acceptance of unsolicited performance by the buyer does not imply acceptance of the offer.
The photos displayed on the store’s website correspond to the goods being sold.
The seller provides user manuals in electronic form before concluding the contract, particularly for large appliances, consumer electronics, and other goods priced above CZK 3,000, where this is useful and appropriate for the buyer’s decision to purchase.
III. DELIVERY OF GOODS
The seller will deliver the goods to the buyer complete, no later than 5 working days after confirming the order unless a different delivery time is indicated for specific goods. The buyer is required to take over and pay for the goods. The buyer is advised to inspect the goods as soon as possible upon receipt.
In case of advance payment (by credit card online or by bank transfer), the buyer is required to pay the full amount of the order no later than within 5 business days. After this period, the order will be automatically canceled.
The seller will send the buyer the documents related to the goods, including tax invoices, certificates, and confirmations, immediately after receiving the goods, but no later than two days after receipt of the goods by the consumer.
IV. ORDER CANCELLATION AND WITHDRAWAL FROM THE CONTRACT
For easier communication, it is advisable to include the purchase date or the contract/sales document number, bank account details, and the chosen method of returning the goods in the withdrawal notice.
The seller is obliged to return the amount corresponding to the price of the goods and the paid delivery costs within 14 days of the withdrawal from the contract, using the same method the payment was received from the buyer. If the seller offers several delivery options, the seller must reimburse the buyer for the cheapest one. No later than the same period, the buyer must return the purchased goods to the seller. The goods should be returned (not by cash on delivery) complete, ideally in the original packaging, and must not show signs of wear or damage. The cost of returning the goods is borne by the buyer.
Exceptions: The right to withdraw from the contract cannot be applied to contracts for the delivery of digital content not provided on a physical medium, contracts for services, or contracts for the delivery of goods that are customized for the buyer or are perishable or cannot be returned for hygiene reasons.
A model withdrawal form can be found here.
V. RIGHTS AND DUTIES IN CASE OF DEFECTIVE PERFORMANCE
Quality at the time of receipt
If the received goods have defects (e.g., lack the agreed or reasonably expected characteristics, are unsuitable for their usual or agreed purpose, are incomplete, do not match their quantity, size, weight, or quality according to other legal, contractual, or pre-contractual parameters), they are defective, and the seller is liable.
The buyer may claim, no later than two years from receipt of the goods, free of charge repair or a reasonable discount on the price; if the defect cannot be removed without undue delay, the buyer may request a new, defect-free item or a defect-free new component.
If repair or replacement is not possible, the buyer may request a full refund based on the withdrawal from the contract.
VI. COMPLAINT HANDLING
The buyer must file the complaint with the seller or the authorized repair service without undue delay from discovering the defect. If done in writing or electronically, the buyer should provide contact details, a description of the defect, and the desired way of resolving the complaint.
The seller must decide on the complaint within three business days at the latest or inform the buyer that expert evaluation is needed.
For legitimate complaints, the buyer is entitled to compensation for the reasonably incurred costs.
VII. PERSONAL DATA PROTECTION
The buyer agrees that the provided personal data will be processed and stored by the seller in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) for the purpose of fulfilling the contract.
The buyer has the right to be informed about the data stored by the seller, and is entitled to modify or object to their processing in writing.
VIII. DISPUTE RESOLUTION
Mutual disputes between the seller and the buyer will be resolved by the general courts.
A consumer has the right to an out-of-court dispute resolution under the Consumer Protection Act (No. 634/1992 Coll.) via the Czech Trade Inspection Authority (www.coi.cz).
The out-of-court dispute resolution process may only be initiated by the consumer and if the dispute has not been resolved directly with the seller. The proposal can be submitted no later than 1 year from the first exercise of the consumer's right in dispute.
These terms and conditions are effective from February 24, 2020.